We're thrilled that you're excited about our upcoming collection! At Lova Atelier, we're working diligently behind the scenes to curate a stunning array of pieces that we're confident you'll love.

While we can't reveal the exact launch date just yet, rest assured that it's on the horizon! We're putting the finishing touches on our designs and ensuring that every detail meets our high standards of quality and style.

To stay updated on the latest news and be the first to know about the launch, we encourage you to subscribe to our newsletter or follow us on social media. This way, you'll be among the first to catch a glimpse of our new collection when it drops.

Thank you for your patience and continued support. We can't wait to share our latest creations with you soon!

By signing up, you'll receive an email notification as soon as your favorite item is back in stock, allowing you to be among the first to secure it. Additionally, you can keep an eye on our website and social media channels for any updates regarding the restock.

Thank you for your order with us! We truly appreciate your trust in us and are excited to get your items on their way to you.

Our standard processing time for orders is typically 1-2 business days, during which we carefully prepare and package each item to ensure it arrives in perfect condition. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Our standard processing time for orders is typically 1-2 business days, during which we carefully prepare and package each item to ensure it arrives in perfect condition. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

As soon as your order ships, you should receive an email confirmation to the email address given by you. If you did not receive an email, please check your junk folder and add info@lovaatelier.com to your safe sender list.

If you need to change or cancel your order, please contact us ASAP at info@lovaatelier.com . Include your order number and “Change Order” in the subject line.

We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at info@lovaatelier.com . We’ll be happy to place shipping items together.

Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.

If your item arrives damaged please email info@lovaatelier.com within 72 hours of delivery with photos and your order number #.

At Lova Atelier, we offer a variety of convenient payment options to make your shopping experience as seamless as possible. Currently, we accept the following payment methods: Credit Card, PayPal, Ideal, ApplePay, GooglePay and Klarna.

Our collection is plated in heavy 24k gold or silver. Plated jewelry will naturally turn over time, to learn how to prolong the life of your piece please visit our care page.

Thank you for reaching out to us! We apologize if your question was not addressed in our FAQ section. We're here to provide you with the assistance you need, and we're happy to help in any way we can.

Please feel free to provide more details about your inquiry, and we'll do our best to assist you promptly. You can reach us by replying to this message, sending us an email at info@lovaatelier.com